Seamlessly blending 20+ years of human expertise with proprietary AI-driven voice technology to scale your customer experience.
Get a Free ConsultationEU-based operations delivering Western European quality at Central European rates.
Fully compliant with EU regulations, GDPR, and data protection standards. Seamless integration with European business processes.
Hungary's favourable cost structure enables significantly lower hourly rates than Western European providers — without compromising on quality.
Highly educated, dedicated professionals with strong retention rates, ensuring consistent service quality and deep client knowledge.
Live operator support available in Hungarian, English, and German — ensuring native-level communication across key European markets.
Modern solutions demand a foundation built on proven expertise.
20+ years of combined industry leadership. Dedicated project managers and operators assigned to every client assignment.
State-of-the-art infrastructure featuring proprietary AI software, full CRM integration, and 24/7 digital customer identification.
Flexible capacity to run both inbound and outbound campaigns for residential (B2C) and corporate (B2B) clients simultaneously.
Seamlessly blending human empathy with AI efficiency.
Intelligently routing requests to the most effective resolution channel.
Automatically handles routine customer enquiries around the clock without human intervention.
Comprehensive handling of technical and administrative queries via tickets, calls, and messages.
Immediate availability for time-sensitive administrative query resolution.
24/7 online photo or video identification for banking and insurance compliance.
Engineered for high-conversion revenue generation and retention.
Cold calling execution to identify and connect with relevant, interested decision-makers.
Active product and service sales from targeted databases with measurable conversion rates.
GDPR-compliant updating and verification of customer data with direct CRM entry.
Customer-friendly collection strategies that encourage payment while maintaining relationships.
Fundamentally altering the cost-to-volume ratio of customer service.
We absorb the operational friction so your team can focus on growth.
Recruitment, onboarding, comprehensive training, ongoing supervision and mentoring.
Modern working environment, ergonomic offices, Comnica dialling software, dedicated landlines.
CRM integration, strict GDPR compliance, detailed statistics, filterable contact lists.
Free consultation, continuous quality assurance, dedicated project manager for every assignment.
Enterprise-grade systems for flawless execution.
Proprietary AI routing (Anna Anderson) and internal AI knowledge systems (Smart Mentor).
Advanced deployment of Comnica and VCC customer service management systems.
High-efficiency Capitris dialling system for maximum operator utilisation.
Full CRM integration APIs and secure Digital Customer Identification protocols.
Full B2B customer service operation (inbound & outgoing calls)
Dedicated telephone support for procurement processes
B2C sales process support and appointment scheduling
B2C telephone sales and full customer service centre
High-volume telephone sales of telecom services